Where are my files located?
While you should use the built-in backup and restore functionality for backup and transfer of data to new device (since v6.0.0), you might still be interested where the files are …
Why does RaceChrono record a date 20 years ago? (Also: Why new sessions do not appear to the list?)
This is a known bug in many old GPS receivers, and it is called “GPS week rollover”. Your primary option to fix it is to update your device. As this is …
How to fix video export failing with “Failed: Video/audio codec”?
This error message is caused by failure to initialise the hardware codecs for video export. Usually the problem is that the source video files, or combination of main and picture-in-picture …
Why does video recording with internal camera produce a video with “freeze frame” only?
This is a bug with latest version of RaceChrono on phones with Android 8.0 or later. Issue is being investigated and it will be fixed eventually. At least Samsung S7 …
How do I get a refund?
You can request a refund directly through Play Store; there is a button if you are within the refund window. You can also request a refund directly from us through …
Why do I get “Couldn’t pair with (device)…” message when trying to connect my new Bluetooth device?
Android system will report a “Couldn’t pair with (your device name) because of an incorrect PIN or passkey”, if the system cannot automatically pair with your new Bluetooth device, when …
I’m having connection problems to my Garmin GLO, how to resolve?
1) Uninstall “Bluetooth GPS” app if you installed it (according to Garmin instructions). You do not need it with RaceChrono, and in fact it obstructs RaceChrono from directly connecting to …
I have purchased the ‘Pro upgrade’ in-app-purchase, how to activate it?
The ‘Pro upgrade’ in-app-purchase for RaceChrono for Android will activate immediately after the purchase. The application name (and icon) will remain as RaceChrono, and will not change to RaceChrono Pro, …
I’m getting “Play Store license validation failed” error at startup, how to fix it?
This is caused by failure in checking Play Store license. RaceChrono checks the license periodically, so if you hit this error, there’s a few things you need to check: 1) …
How do I join the beta group?
To participate the beta program, you need to opt-in from the following links: Free version: https://play.google.com/apps/testing/com.racechrono.app Pro version: https://play.google.com/apps/testing/com.racechrono.pro After opting in you get the latest beta version through Play …