Getting started and reference guides
- Tutorial: Using only a GoPro for data recording, and importing to RaceChrono at pits
- Tutorial: Exporting overlaid video with picture-in-picture (PIP)
- Tutorial: Remote controlling GoPro action camera
- Tutorial: Linking video files to your session, and adjusting the video sync
- Tutorial: Copying video files from external cameras to your phone
- Tutorial: DIY devices
- Tutorial: Turning off power saving on Android phones
- Tutorial: Creating and restoring backups, and transferring data to a new phone
- Tutorial: Exporting an overlaid video
- Tutorial: Recording videos using the built-in camera
- Tutorial: Creating a custom track
Frequently asked questions
Which external GPS should I buy?
Here’s the list of external GPS receivers to be used with RaceChrono. While RaceChrono supports many more receivers, these are the ones we recommend on buying based on our extensive testing.
Qstarz BL-1000GT: This is Qstarz’s first receiver with iOS support. It’s very accurate and runs at 10 Hz. You also might consider the cheaper model without the memory card slot, BL-818GT (not to confuse with other devices with almost similar model name).
Dual XGPS 160: Great accuracy with GLONASS support and it’s 10 Hz.
Garmin GLO and GLO 2: Great accuracy and affordable, but it must be connected through iOS Bluetooth settings, and you’ll get only 3-4 Hz update rate in iOS.
Notice: Popular Bluetooth GPS receivers like Qstarz BT-Q818XT/X and similar will not work on iOS.
Qstarz BL-1000GT: Works great with Android too. It’s very accurate and runs at 10 Hz. More expensive than Garmin GLO though. You also might consider the cheaper model without the memory card slot, BL-818GT (not to confuse with other devices with almost similar model name).
Garmin GLO and GLO 2: You’ll get 7-8 Hz update rate and supports GLONASS satellites with great accuracy. The only difference between GLO and GLO 2 seems to be that the GLO 2 keeps connection more reliably with new Samsung phones. Notice: You will need to upgrade GLO 2 to firmware 2.10 or later, using the Garmin WebUpdater on Mac or Windows, otherwise it will not connect with most Android phones.
Dual XGPS 160: Not quite as accurate as Garmin GLO, but its 10 Hz and supports GLONASS satellites.
I’m getting ‘Internal error’ when trying to load the track library. How to solve?
Go to RaceChrono settings, sign out and then sign-in back again. It should solve this error.
How do I log CAN-Bus?
Theres two ways. Either by building a DIY device or with an OBDLink LX/MX/MX+ Bluetooth OBD-II reader. Notice if you’re on iOS, you’ll need the MX+ Bluetooth model.
- Find out the packet IDs (PIDs) and packet structure of the CAN-Bus messages on your vehicle’s bus. This is different on each vehicle, and will vary even between different models of the same manufacturer. You can either reverse engineer your bus using some dedicated tools/apps or find them already reverse engineered by others. This is a mandatory step before moving forwards.
- Enable “RaceChrono > Settings > Expert settings > Experimental devices”
- Add a CAN-Bus recording device “RaceChrono > Settings > Add other device > OBDLink LX/MX/MX+ Bluetooth (CAN-Bus)”, and then select your OBDLink device. Notice this will NOT work on any other reader. Also it will NOT work if you add the OBDLink with “Add OBD-II reader”, you need to use the “Add other device” to add the reader specifically as a CAN-Bus device.
- You can now add CAN-Bus channels to the vehicle profile in “RaceChrono > Settings > Vehicle profile”.
- When editing channels, Channel and Channel postfix field defines how the channel shows up in your RaceChrono sessions.
- Source data field is data for testing your equations.
- PID field defines which CAN-Bus message has the information.
- The equation field defines where the channel data is located in the message, and how it is translated to actual channel values. The equations are explained here
How to view my sessions on PC or Mac?
RaceChrono only exists on mobile devices, but you can still open your sessions on PC or Mac in couple of ways:
- Share your session as .rcz file, using the share button on top of your session overview screen. Then upload the file to http://www.serious-racing.com
- Export your session as .vbo file, and open the file in RaceLogic Circuit Tools application for PC and Mac.
Does RaceChrono require Internet connection in order to run?
Yes and no. RaceChrono most parts runs without Internet connection, but sometimes it’s needed. Usually the Internet connection is so rarely needed, that you will be fine tethering to your main phone whenever needed.
- App startup (RaceChrono Pro for Android only): License check from Play Store is done on app startup every one month, and it requires Internet connection.
- Track library downloads: If you want to browse or download a new track profile from RaceChrono Track Library, you will need Internet connection.
- Map tiles: If you want to see map tiles in the analysis screen, you will need Internet connection. The map tiles cannot be pre-loaded.
Can I use a GoPro with built-in GPS as a GPS receiver in RaceChrono?
No. And yes, sort of. While GoPro cannot be connected as Bluetooth GPS to get location updates for live recording in RaceChrono, the location data embedded in the GoPro video files can be extracted afterwards with the import feature. The import feature can be found in the top menu of the Main screen.
How to connect a Wi-Fi GPS receiver?
This has changed in RaceChrono v6.0. A Wi-Fi GPS receiver is configured through “RaceChrono DIY” device type as follows:
- First go to RaceChrono > Settings > Add other device > Add other device.
- Then select device type RaceChrono DIY
- Then select connection method TCP/IP
- Then enable the API type NMEA 0183
Similarly you can add other (DIY) devices with different connection method or different enabled APIs. More information on DIY devices is available here.
How do I connect to Kiwi 4 OBD-II reader?
Connecting to Kiwi 4 is a bit tricky for the first time.
Basically the reader can run in two different modes: Smartphone mode and Self-run mode. In order for the reader to work with RaceChrono, you’ll need to switch it to the Smartphone mode. Rather than having a physical switch, the manufacturer has opted to have you do the following:
1) Install the Kiwi OBD app
2) Open the Kiwi app, connect with it, and then configure everything, including vehicle details and passcodes
3) Only then you can switch the reader to Smartphone mode
After you’ve switched to the Smartphone mode, RaceChrono should be able to connect to from now on. If you have no use for the Self-run mode, I’d recommend buying the cheaper Kiwi 3 instead, as you do not need to configure it.
Which OBD-II adapter should I buy?
The OBD-II standard became mandatory in 1996 for cars sold in US market, 2001 for cars sold in EU market and 2008 for cars sold in the Chinese market. So if you have earlier car, or car sold in other market, please search the internet that it really is supported before you purchase the OBD-II reader.
OBDLink MX+ Bluetooth: Super fast update rate, on a modern car up-to 50 Hz. Has a power saving feature, so it won’t drain your battery if you leave the adapter connected, and a physical button for pairing as a security measure. NOTICE: You’ll need to buy the one with ‘+’ at the end of the model name for iOS, the others will not work. This model has replaced the MX Wi-Fi adapter.
KiWi 3: Not too impressive update rate at 10-15 Hz, but it connects using Bluetooth LE, which means zero user action needed to connect when starting sessions. This also leaves your Wi-Fi available to control other devices, such as your GoPro action camera. Kiwi 4 will work as well, but read this before you buy.
Carista Bluetooth OBD2: Affordable alternative, update rate at 10-15 Hz, connects using Bluetooth LE.
OBDLink LX Bluetooth, MX Bluetooth or MX+ Bluetooth: Super fast update rate, on a modern car up-to 50 Hz. Has a power saving feature, so it won’t drain your battery if you leave the adapter connected, and a physical button for pairing as a security measure.
Carista Bluetooth OBD2: Affordable alternative, update rate at 10-15 Hz, connects using Bluetooth LE.
There’s many more adapters that will work, but the ones mentioned are the ones I’d buy. Notice the data rates mentioned are shared between the logged channels. So if you need to log 3 channels, and your adapter achieves 15 Hz update rate, it means it’s 5 Hz update rate per channel.
Can I make the Start/Finish line wider, so all of my laps will register?
- You can make the Start/Finish line wider, but lap time accuracy will be poor for the laps that are not detected with normal 50-75 meter wide trap. RaceChrono will calculate the laps again when you edit the track, so you will get lap times even for your existing sessions.Here’s the process:1) Open your session, press the round “track” button2) If your track is downloaded from, or submitted to the Track Library; you will need create a copy of it first: tap the copy button on top of the screen3) Tap the Start/finish trap marker4) Tap the edit button on bottom of the screen5) Tap the width icon on top right of the screen6) Scale the width of trap to make it wide enough to cover trajectories from all laps7) Go back to your session, and the laps are now recalculated
Why don’t my laps register?
It could be two things; bad GPS signal or invalid Start/Finish line placement.
Check for bad GPS signal: Open your session and tap the round “Route” button to open analysis of your session. Make sure the graph and map are visible. Scroll the graph to left, while looking at the map. Do the trajectories on the map go on the track or near it within maybe 20 meters? If the trajectories are all over the place, and they do not resemble the real traveled path, then you have bad GPS signal.
How to improve: You must keep the GPS in clear view to the sky. If you’re using the built-in GPS on your phone, then you must keep your phone in a phone holder – it will not work from your pocket! When using the built-in GPS, the best places for the phone are on dashboard near the windshield of your car, or near the instrument cluster on your motorcycle. If you’re using an external GPS, the best place for it is on the tail section of your motorcycle furthest away from the rider. On a car it’s usually the lower part of the windshield. An external Bluetooth GPS is needed if you want to keep the phone in your pocket or in the glove compartment. An external GPS is recommended for anything beyond casual use of the app.
Check for Start/Finish line placement: Open the analysis same as above, and while scrolling the graph look for the crossing of the Start/Finish line. It is a red line with and arrow. The trajectory on the map should pass through the Start/Finish line, to the direction of the red arrow. If the direction is wrong, or the trajectory goes past the trap, your laps will not register.
How to improve: You can either create a completely new track with correct traps, or make a copy of the current track and edit the traps that are incorrectly placed.
I’m planning to buy your app, but can I see which tracks are pre-made first?
The complete up-to date track list is available here. Notice, if your track not there, it’s quite easy to create it yourself by following these instructions.
Why is the recorded path off-road / the speed incorrect at places / lap timing missing some laps?
The position and speed reported by GPS is not always correct. It’s normal to be off-road, and having incorrect speed displayed occasionally. If your recorded path goes off-road by a lot near Start/Finish line, it will not be registered and will cause two laps to be “joined” as one.
The data accuracy is about the GPS satellite reception; the better the reception (and the receiver itself) is, the more accurate the logged data is. There’s also quite a few circuits that are really difficult for the GPS receivers, such as the Nordschleife in Germany, where are trees and hills blocking the view to horizon and the satellites. You should expect at least some data accuracy problems in places like that.
The GPS reception can be improved by careful placement of the GPS receiver. If you’re using the internal GPS on your phone, the first step would be to install the phone to a phone holder, so that there is clear view to sky from the phone. The internal GPS does not work properly, or not at all, if the phone is in your pocket, passenger seat or glove compartment.
Second thing you might try, especially if the first step does not improve the situation, would be to purchase an external GPS. See the recommended devices in this FAQ: “Which GPS receiver should I buy?”.
Which heart rate monitor (HRM) should I buy?
RaceChrono currently supports all Bluetooth LE (or Bluetooth Smart) heart rate monitors, that follow the HRM profile defined in the Bluetooth standard. RaceChrono is currently being tested using the Suunto SMART Sensor, but others will likely work too.
Could we replace our transponder timing system with RaceChrono?
No. RaceChrono is lap timing and analysis app for personal use. It cannot be used as a centralised way to collect results for races or other multi-vehicle events.
Do you support any other Action Cameras than GoPro? How about 360 degree cameras?
Video files from almost any action camera can be synced to RaceChrono sessions. Only requirement is that your phone supports the video files from your action camera. It works like this: First copy over your video files, and then synchronise the files manually to your session. If your video is 360 degrees, you’ll need to convert it to traditional 16:9 frame before linking it to your RaceChrono sessions.
For GoPro cameras there’s an additional feature of remote controlling and video file downloading over Wi-Fi. Notice this functionality is only for GoPro cameras. Every camera manufacturer use a different proprietary protocol for remote controlling their cameras, so unfortunately extending this feature beyond GoPro is not in our current plans!
Can I transfer my RaceChrono Pro purchase from Android to iOS? Or vice versa?
Unfortunately this is not possible. The purchases are transferable between devices with the same Play Store account or App Store account, but not between accounts.
There are technical reasons and contract reasons:
1) License systems in iTunes App Store and Play Store are completely separate, and not in control of the app developer who doesn’t even see who has purchased the app. He sees only transactions with vague location, used payment method and amount.
2) Both stores require in their contracts, that not a single app is sold without them getting their fee. So even if there was a way to transfer licenses, it would not be allowed.
I haven’t received My RaceChrono or Forum confirmation e-mail, please help?
Unfortunately due to spammers, e-mail does not work too well. Please check your spam folder. If the confirmation is in your spam folder, please mark it NOT SPAM, to help the spam filter to right direction for future email exchange.
Also make sure you entered a valid e-mail address. I see often typos in the addresses of bounced e-mails, such as “@hotmail.con”…
Then there’s the less common case where emails cannot be sent at all, due to RaceChrono’s mail server being blocked. Feel free to contact us through support page if your problem is not solved.
I haven’t received any reply to my support request. What’s going on?
My aim is to answer all support requests within 36 hours. Usual response time is within 24 hours. Sometimes the recipient email address is invalid, and sometimes the request is just lost. Please re-send if no response within acceptable time.
Unfortunately due to spammers, e-mail does not work too well. Please check your spam folder for response from RaceChrono team, before resending your request. If the response is in your spam folder, please mark it NOT SPAM, to help the spam filter to right direction for future email exchange.
I want RaceChrono stickers to my motorbike and/or car. Could you send me some, please?
Unfortunately no, because we’re not in the logistics and mailing business. But you’re more than welcome to print your own in the size you like! Please use these files:
1. Vector file suitable for dark background (without subtitle)
2. Color design suitable for light background (with “Laptimer app for iPhone and Android” -subtitle)
3. Color design suitable for light background (with “#1 App for Motorsports” -subtitle)
4. Flat two color design (with “Laptimer app for iPhone and Android” -subtitle)
I want to connect my DIY sensor or data source to RaceChrono, is that possible?
Yes, please see here https://racechrono.com/article/2572
Where can I find old Android 2.x, Symbian and Windows versions of RaceChrono?
You can find the legacy versions from here. Notice that these versions are no longer maintained or supported, so you’re on your own with them.
I have a RaceChrono Touchscreen 3.5″ hardware, where do I get support for that?
This web site and product support is dedicated for RaceChrono mobile apps only. The RaceChrono touchscreen hardware project was a collaboration between Roost Industries and RaceChrono Oy. The device’s software was developed by RaceChrono Oy, and it was based on the first generation of RaceChrono (the Symbian version). The hardware, support and sales was done by Roost Industries. You may contact them with your issues.
Common issues for RaceChrono Pro for iOS users
Why am I getting constant “Connecting to GPS…” message with my Dual XGPS 160?
Some firmwares of Dual XGPS 160 have proven to have unreliable connection to iOS. Here’s a checklist for resolving the connection problems:
- Disconnect the XGPS 160 from your other phones and tablets you’re not using it with. Go to Bluetooth settings of each of the devices and ‘Forget’ your XGPS 160. It’s possible to connect from many phones simultaneously, but there is a maximum limit. And most importantly, the XGPS 160 will automatically connect to only to one phone or tablet at a time. So if you’re testing a new phone, it will automatically connect only to your old phone instead, if it is nearby.
- Reboot your iOS device and power cycle the XGPS 160. Sometimes the connection goes to invalid state and can only be resolved by rebooting.
- Make sure the XGPS 160 is connected in your iOS device settings. Reconnect if needed. The indicator LEDs on your XGPS 160 should now have one solid blue light. If the blue LED is blinking, try to connect again. If you have more than one blue light, you failed to do the first step.
- Install ‘SkyPro GPS Status Tool’ app. Use this app to make sure your XGPS 160 is working properly.
- If everything works fine, kill the ‘SkyPro GPS Status Tool’ app, and now try with RaceChrono.
- If still not working, please remove the XGPS 160 from your RaceChrono > Settings, and add it again, and see if it connects now.
- If all else fails, you could also try to update your GPS firmware using the ‘SkyPro GPS Status Tool’ app. As of writing this article, reliable firmwares according to my own tests are v1.5.1, v2.2.1, v2.4.1 and v3.5.4 depending on your hardware version.
The app appears in wrong language, that is not English
This is because of the language settings on your phone. Normally if your phone language is not supported by RaceChrono, it will default to English. On iOS there is a “Preferred language order” that will override this behaviour: If your first preferred language is not supported by RaceChrono, the second language on that list will be selected, and so on. Make sure you have only the languages you want your apps to appear on that list. You can find the setting from Settings > General > Language & Region.
The languages currently (17th January 2019) supported by RaceChrono are English, Chinese (Simplified), French, German, Italian, Japanese, Portuguese, Portuguese (Brazil) and Spanish.
The app is in wrong language, how do I change that?
RaceChrono follows the language settings on your phone (See “Settings > General > Language & Region”). It will use the first language supported language in the “Preferred language order” setting. If none of the selected languages are supported, then English will be used.
So, if the app comes up with some “random” language, that is not what your phone is set to, but also not English, then you have this language in your “Preferred language order” setting. To fix this, remove any language from the list, that you do not want see your apps to appear in.
How do I get a refund?
App Store does not provide developer a way to directly refund users, so we can only direct you to request a refund from iTunes App Store yourself. Follow the refund instructions in here.
Notice, that you must be within the App Store refund period, and the policy differs depending on your country.
App is exiting abruptly or crashing, please can you fix?
Abrupt exits in iOS apps are crashes, which are caused by bugs in the app code. Fixing them is top priority, but to fix them we will need to know why it crashed. Here’s how to help to find the issue:
- Please make sure your device is sharing crash reports with the app developers. Please enable the ‘Share with App Developers’ analytics option as described in https://support.apple.com/en-us/HT202100. If the option was turned off, please try to make the app crash once more, to make the crash report available to us.
- If the app is crashing on a particular session, please share the session as .rcz file (from the share button on top of session overview screen) and send it to tracks(at)racechrono.com
- If the app is crashing for video export or analysis, please also share the raw video files linked to the session, via DropBox, Google Drive or similar, if possible.
- Write a bug report using the support request form in http://racechrono.com/support/, describing the issue as well as possible, also mentioning your device model and iOS version.
How do I connect to my Garmin GLO / GLO 2 receiver?
There’s no option for Garmin GLO in RaceChrono settings, as it cannot be connected directly. You need to go to iOS Bluetooth settings, and pair and connect your Garmin GLO from there. These instructions also apply to connecting Garmin GLO 2.
In RaceChrono settings, enable Internal GPS. It will actually use any GPS that is connected through iOS location services. Then you are ready to start your session.
Open your device details, from the red or green round button on the recording screen, to verify that the data is received from your Garmin GLO.
If it says 1 Hz it’s recording the internal GPS. If it says anything more than 2 Hz, it it already recording data from your Garmin GLO.
Common issues for RaceChrono and RaceChrono Pro for Android users
Where are my files located?
While you should use the built-in backup and restore functionality for backup and transfer of data to new device (since v6.0.0), you might still be interested where the files are located in the Android system.
If you plan to transfer the files outside the phone, I strongly recommend using some 3rd party archiving app, to create an archive of all the files on the phone, as the Android’s USB transfer is known to corrupt files.
RaceChrono v4.5.0 and newer
– internal storage: /Android/data/com.racechrono.app/files/ (sessions, tracks, exported files)
– internal storage: /DCIM/RaceChrono/ (raw videos)
– external storage: /Android/data/com.racechrono.app/files/ (raw videos, exported files)
– internal storage: /Android/data/com.racechrono.pro/files/ (sessions, tracks, exported files)
– internal storage: /DCIM/RaceChrono/ (raw videos)
– external storage: /Android/data/com.racechrono.pro/files/ (raw videos, exported files)
Notice: The /Android/data/com.racechrono.app (RaceChrono) and /Android/data/com.racechrono.pro (RaceChrono Pro) folders are deleted upon app’s uninstall. So if you uninstall, all your sessions and tracks (and raw videos on external storage) will be deleted. This has changed due to 3rd party cleanup apps, and even Samsung’s own apps, are known to delete the /RaceChrono/ folder on unprotected space that was used by prior versions.
RaceChrono v4.4.0 and older
– internal storage: /RaceChrono/ (sessions and tracks)
– internal storage: /DCIM/RaceChrono/ (raw videos)
– internal storage: /Android/data/com.racechrono.app/files/ (exported files)
– external storage: /Android/data/com.racechrono.app/files/ (exported files, raw videos)
– internal storage: /RaceChrono/ (sessions and tracks)
– internal storage: /DCIM/RaceChrono/ (raw videos)
– internal storage: /Android/data/com.racechrono.pro/files/ (exported files)
– external storage: /Android/data/com.racechrono.pro/files/ (exported files, raw videos)
Notice, if you ever need to uninstall RaceChrono the folder under /Android/data/com.racechrono.* is deleted upon app uninstall. Makes sense at least backup the RAW videos on external storage for Pro version. The /RaceChrono/ folder is not deleted but it makes sense to backup it frequently.
Why does RaceChrono record a date 20 years ago? (Also: Why new sessions do not appear to the list?)
This is a known bug in many old GPS receivers, and it is called “GPS week rollover”. Your primary option to fix it is to update your device. As this is not always possible, especially with old devices, RaceChrono offers a work-around to “fix” this.
It also may seem that the new sessions do not appear to the session list. This is because RaceChrono sorts the sessions by the GPS date, and as the GPS date is 20 years ago, the new sessions with wrong date will be sorted to the bottom of the list.
Qstarz Bluetooth GPS receivers
Some older Qstarz receivers suffer from the issue. You have the following options:
a) Check if the GPS firmware can be updated. Please visit this site.
b) Use the RaceChrono work-around described later in this article.
This is a known bug in the Samsung S3’s GPS firmware (running Android 4.3). Android’s Location API outputs this obviously invalid date; it is not misinterpreted by the RaceChrono app.
Unfortunately the RaceChrono with workaround expert setting is not available for Android 4.3, so you’re limited to following three options how to “fix” this:
a) Ignore the wrong date, it is a bit of annoying, but the app still works…
b) Get an external Bluetooth GPS
c) Update your phone to newer model
RaceChrono work-around (v6.0.9 and later)
In RaceChrono (Pro) v6.0.9 and later, there is a workaround setting for this: RaceChrono > Settings > Expert settings > GPS week rollover compensation. You can select between 19.7, 39.4 and 59.1 years, which will be added to the recorded date. The all the current issues can be fixed with the “Add 19.7 years” option.
Notice that this setting needs to be disabled when switching to a GPS receiver that does not suffer from this issue.
How to fix video export failing with “Failed: Video/audio codec”?
This error message is caused by failure to initialise the hardware codecs for video export. Usually the problem is that the source video files, or combination of main and picture-in-picture video files, are not supported by your device.
Examples of situations where you might get this error:
– You have recorded high resolution videos with your action camera, and try to export them using a low end or mid-tier phone. Even some high end phones may fail, if you try to export a video with picture-in-picture with very high resolution sources.
– Samsung S6 using 2.7K or 4.0K main video with 1080p PIP video. It will work if both main and PIP videos are only 1080p.
– Samsung Tab 3 10.1 using 1080p video source. The device has only 720p camera so the export will fail for anything more than that. You’ll need to use 720p video source.
-Source video files that have been re-encoded on PC. The current phone hardware support h.264 for video (also h.265 on high end phones), and AAC for audio. Make sure your re-encoding software produces video files with these codecs. The container format needs to be .mp4 (also .mov works on iOS).
To fix the issue you should try the following:
– Record future videos with lower resolution
– Only on Android: Uncheck the “Use hardware acceleration” checkbox from the export screen. This will make the export slower, and you’ll loose the picture-in-picture option, but it will work regardless of the source video resolution.
– Downscale your high-resolution source videos to lower resolution. You can do this with ffmpeg command line tool for example:
ffmpeg -i SOURCE.MP4 -vf scale=1920:1080 -c:v libx264 -crf 14 -preset veryslow -c:a copy DOWNSCALED.MP4
This will downscale your video to 1080p. Edit the line for any other resolution you need. The DOWNSCALED.MP4 is filename of the downscaled video. Use original filenames and copy them to your phone, and always keep the original video for future use.
Why does video recording with internal camera produce a video with “freeze frame” only?
This is a bug with latest version of RaceChrono on phones with Android 8.0 or later. Issue is being investigated and it will be fixed eventually. At least Samsung S7 Active with Android 8.0.0 is affected. For now do this as temporary work-around fix: RaceChrono > Settings > Expert settings > Camera API version > API v1. It will fix the issue for new sessions. If you are affected by this problem, please contact RaceChrono support and send your device details, it will help us to keep track of this issue.
How do I get a refund?
You can request a refund directly through Play Store; there is a button if you are within the refund window. You can also request a refund directly from us through the feedback form; please send us the Transaction ID from your receipt or pay.google.com, and will accept all requests that are within reasonable time after the purchase.
Why do I get “Couldn’t pair with (device)…” message when trying to connect my new Bluetooth device?
Android system will report a “Couldn’t pair with (your device name) because of an incorrect PIN or passkey”, if the system cannot automatically pair with your new Bluetooth device, when RaceChrono connects to it when starting a new session for the first time.
Your device may have a button that needs pressed to allow pairing (for example on OBDLink LX and MX). Press that button and your device should now connect. You need to do this only once, after which the device is paired, and will connect automatically the next time.
If that does not work for you, you can also go to Android’s Bluetooth settings an pair the device manually, before starting a new session with RaceChrono. The device may request a PIN code that you have received from the device manufacturer, or just a default PIN such as 0000 or 1234.
I’m having connection problems to my Garmin GLO, how to resolve?
1) Uninstall “Bluetooth GPS” app if you installed it (according to Garmin instructions). You do not need it with RaceChrono, and in fact it obstructs RaceChrono from directly connecting to your GPS receiver.
2) Make sure you have “Settings > Expert Settings > Bluetooth fix” disabled. If you enable it, your phone no longer connects to Garmin GLO.
3) You can try to reset the device by first turning it off. Then turn it on, by holding down the power button for 20 seconds. The receiver does a cold reboot.
I have purchased the ‘Pro upgrade’ in-app-purchase, how to activate it?
The ‘Pro upgrade’ in-app-purchase for RaceChrono for Android will activate immediately after the purchase. The application name (and icon) will remain as RaceChrono, and will not change to RaceChrono Pro, but the app features will upgrade 100% to ones of RaceChrono Pro. There’s no difference in features. The upgrade is activated, if the ‘Pro upgrade’ item in the upgrade screen says ‘Bought!’.
That said, there’s couple of things to consider.
1) When you change phones, or want to install on your secondary device, make sure you install the RaceChrono app, not the RaceChrono Pro app. It will upgrade automatically, as it did for the first time.
2) You need to have same Play Store account on all of the devices where you want to use RaceChrono on.
3) If you just made the purchase on one phone, and do not get the upgrade immediately on your second device, you can reboot the second device and open the Play Store app. This is to update the inventory of purchased items. Also open (and re-open if needed) the Upgrade screen in RaceChrono to update the inventory. Your purchase should appear there eventually, and then your purchased items will say “Bought” on the button next to it.
4) If you have previously successfully activated Pro purchase and it has since become inactive, and cannot be activated by just rebooting, it maybe because of invalid state within Play Store app. You can do the following: 4.1) Clear all Play Store app data (not just the cache) from Android settings > Applications > Google Play Store > Storage > Clear data. Notice do not clear RaceChrono data, it will delete your sessions! 4.2) Reboot your phone 4.3) Open the Play Store app again, so that it restores all data and reloads the store 4.4) Open RaceChrono and go to upgrades screen 4.5) If Pro upgrade not yet activated, go back and repeat from 4.4 couple of times.
I’m getting “Play Store license validation failed” error at startup, how to fix it?
This is caused by failure in checking Play Store license. RaceChrono checks the license periodically, so if you hit this error, there’s a few things you need to check:
1) Make sure your device has internet connection. It does not need the connection for every start, but if you keep running the app without connection, you will eventually hit this error.
2) Make sure you’re logged with your Google account, and it is the same that you made your RaceChrono app purchase. Open the Play Store app; the account name is shown on the top of the menu.
3) Make sure your phone time, date and time zone is correct. The verification will fail if it thinks the license has already expired.
How do I join the beta group?
To participate the beta program, you need to opt-in from the following links:
Free version: https://play.google.com/apps/testing/com.racechrono.app
Pro version: https://play.google.com/apps/testing/com.racechrono.pro
After opting in you get the latest beta version through Play Store update. Once you’ve tested the beta and have insight or problems, please post your feedback here:
I purchased RaceChrono Pro earlier. Why does Play Store ask me to purchase again?
Once you purchase RaceChrono Pro, you are allowed to re-install again for free, even when you buy a new phone or install it on your second device.
If Play Store asks you to purchase again, you’ll need to check a couple of things to have it sorted:
1) Check your purchases from Google Payments. To view your Play Store payment history, you must be logged in with same Google account as on your phone. Look for RaceChrono purchase.
2) Make sure you have the same Google Account activated on your phone, as the one that you made the purchase with.
3) If your purchase says Pro upgrade (RaceChrono), it means you have purchased the Pro upgrade in-app-purchase on the RaceChrono app. You will need to install RaceChrono, not RaceChrono Pro. The Pro upgrade is then automatically activated. RaceChrono with Pro upgrade is 100% similar to the RaceChrono Pro app. Only difference are the name and the icon.
4) If your purchase says RaceChrono Pro, it means you have purchased the separate RaceChrono Pro app, and you should be able to install it from Play Store without additional payments.
If you’re still having problems, do not hesitate to create a support request!
Did you go through the tutorials and the frequently asked questions, and still need help? Please send us your support request with the form below. Alternatively can also register to our User forum and post your questions there!